TERMS OF USE

APPLIANCE REPAIR – TERMS AND CONDITIONS OF USE

Welcome to Appliance Repair, We are Glad to Have You Here

The content of this page explains the terms and conditions that guide the usage of our website as well as the request for the service that we provide. By using our website, it means that you agree to all terms and conditions written on this page.

If you do not accept our terms and conditions, then we advise that you do not use this website or our services.

Terms for Service Call Fees

A-Repair focuses on providing top-notch appliance repair services for households in Toronto and the Greater Toronto Area. A-Repairs link individuals in need of our repair services with our engineers that are closest to them in their area as we have engineers in all service areas in Toronto and GTA. Prospective customers can book our service online and make payments using a credit card or E-transfer.
When making more than one service request, the client should be aware that each service request will be considered as a separated single order. This means that if you are requesting for different multiple services, you should know that each request will be treated as an independent order.
It’s necessary that the client is available at the location or address that the scheduled repair session is to hold. The client must be available and on time. If the client will not be available for any reason, an individual who is above the age of 18 must be available at the venue during the repair session. This individual must be able to pay our engineer for the work done. If this condition is not met, the client will have to pay an additional fee to compensate the engineer and cover for his/her expenses.
Client must respond to every payment invoice within 14 days. Any time longer than this will attract an additional charge of $120.
We offer a discount for households that want to get more than one repair service done in the same house.

Conditions for Cancellation

In a case whereby a client needs to cancel an already scheduled appointment for a repair session, the client must inform us three hours before the agreed time. For example, if we have an appointment set with you for 3pm, you should ensure that you call us for cancellation by 12pm latest. Do not leave a voicemail; ensure that your appointment is cancelled by our customer support in person.
If we have scheduled the appointment with you three hours before the agreed time, you must cancel within thirty minutes after the appointment has been scheduled. For example, if we set an appointment for 3pm by 1pm, then you must inform us of your cancellation by 1:30pm latest.
If a client fails to adhere to these conditions of cancellation then the client will be charged a reduced service call rate.

Conditions for Refund

If a client is not satisfied with the repair carried out by the engineer assigned for the job, a partial refund will be made with the knowledge of the engineer. If you need to make any inquiries about our refund process, please send us a message; a.repair.com@gmail.com
The refund does not include charges on service calls.

Terms for Ordering Appliance Parts

If there is a need to order a new appliance part that we do not already have in stock, Client will need to pay a 50% deposit and will be asked to balance up once the appliance part is supplied.
Client cannot request a refund of payment made for an appliance part if the order is already processed. Our engineers order for parts needed immediately you make your deposit, so requesting a refund will not be possible.
If a client wants to install any part by his/her self, the client will be responsible for all the cost including, part price, shipping, and handling. Any part that has already been opened by a client cannot be returned. You can only return parts that you have not opened and you will be responsible for a 20% fee for restocking.
In a situation whereby a client orders part as a result of self-diagnoses, the client will have to pay a 50% deposit fee initially and then balance up when the part has been installed. If it happens that the client made a wrong diagnosis then the client will need to pay a 20% service fee.
If our engineers replace any damaged parts in a Clients appliance and the Client does not request for the bad parts, then our engineers will take those parts for recycling on that same day.